[Ktown4u Special Gift] RIIZE - 2nd Mini Album [II] (Photobook Ver.) (Random Ver.)

Product Policy & Notice

• Release dates are based on the latest information provided by the supplier or manufacturer and may change without prior notice.
• All products are official, factory-sealed items unless otherwise stated in the product listing.
• Outer boxes, cases, sleeves, and other external packaging are designed to protect the contents during manufacturing and shipping.
• Minor scratches, dents, pressed corners, wrinkles, discoloration, small printing differences, or other minor imperfections on the outer packaging are not considered product defects.
• Random versions, member-specific items, photocards, and other random inclusions are distributed randomly. Specific versions or members cannot be guaranteed unless clearly stated in the product title.
• Returns or exchanges are accepted only for confirmed missing items, incorrect items, or major manufacturing defects. Clear unboxing video or photo evidence may be required.
• Returns or exchanges are not accepted for change of mind, opened products, products with damaged seals, minor outer-package damage, or damage caused after delivery.
• If supplier inventory is delayed, reduced, or cancelled, shipment may be delayed, or the affected order may be cancelled and refunded according to product availability.

Shipping Information

At this time, shipping is available only to eligible addresses within the United States.

We currently do not ship to the following locations:

• United States Minor Outlying Islands
• American Samoa
• Puerto Rico
• Northern Mariana Islands
• U.S. Virgin Islands
• Guam
• APO/FPO addresses
• PO Boxes

Shipping fees are calculated at checkout based on the destination address, package weight, and product dimensions.

Pre-order products may ship separately from in-stock products.

Please verify that your name, shipping address, apartment or unit number, and contact information are correct before completing your order.

If you need to change the shipping address after the package has already been shipped, you must contact the shipping carrier directly. We cannot guarantee that the carrier will be able to update or redirect the package.

For packages marked as “Return to Sender,” we may resend the order to a new or corrected address after the package has been returned to us. Additional shipping fees will apply.

Any shipping charges, address-correction fees, customs fees, delivery fees, taxes, or other costs associated with shipping and delivery are the buyer’s responsibility and are non-refundable.

Tracking & Delivery

Once your order has shipped, you will receive a confirmation email containing the tracking information.

After a package has been transferred to the shipping carrier, delivery timelines and tracking updates are controlled by the carrier. We recommend contacting the carrier directly regarding delayed, missing, misdelivered, or stolen packages.

Although we cannot directly control packages after they leave our warehouse, our customer support team will be happy to assist with any available order or tracking information.

For assistance, please contact us at support@latooevent.com.